Privacy policy

ELYSI LUGGAGE LLC — PRIVACY POLICY

Last Updated: August 30, 2026

Elysi Luggage LLC (“Elysi,” “we,” “our,” or “us”) operates the website www.shopelysi.com and provides the products and services available through our online store.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our Services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information, including your name, billing address, shipping address, email address, and telephone number.

Order and transaction information, including products purchased, returned, exchanged, or cancelled, order history, payment status, and related transaction details.

Payment information, including information necessary to process payments. Payment card and financial information may be processed directly by our payment providers. We do not need to store your complete payment card information ourselves.

Account information, including your email address, password, preferences, and account settings if you create an account.

Communications, including information you provide when contacting us for customer service, returns, refunds, or other inquiries.

Device and technical information, including your IP address, browser type, device information, operating system, network information, and other identifiers.

Usage information, including information about how you browse and interact with our website, products, and Services.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, sign up for marketing communications, or otherwise provide information.
  • Automatically when you browse or use our website through cookies and similar technologies.
  • Through Shopify and other technology providers that support our online store.
  • Through payment, shipping, fulfillment, analytics, advertising, and customer-service providers.
  • From other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments and provide available payment options, including Buy Now, Pay Later services.
  • Arrange shipping and delivery.
  • Process returns, refunds, and exchanges.
  • Provide customer service and respond to inquiries.
  • Maintain and manage customer accounts.
  • Send order confirmations, shipping updates, and other transactional communications.
  • Improve our website, products, and customer experience.
  • Personalize your shopping experience.
  • Send marketing communications where permitted by law and in accordance with your preferences.
  • Provide advertising and promotional content.
  • Detect, prevent, and investigate fraud, security issues, or unlawful activity.
  • Protect our website, customers, business, and legal rights.
  • Comply with applicable laws and legal obligations.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, improve our Services, and support advertising and marketing activities.

Some cookies may be placed by third-party service providers that help us operate our store, analyze traffic, process payments, provide advertising, or improve the customer experience.

Depending on where you live, you may have choices regarding certain cookies and tracking technologies. Shopify provides customer privacy and cookie-management tools that may apply to our store. 

5. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

  • Shopify, which hosts and supports our online store and related services.
  • Payment processors and payment providers, including providers that offer Buy Now, Pay Later payment options.
  • Fulfillment and shipping providers, where necessary to process and deliver your order.
  • Technology and service providers, including providers of website hosting, analytics, customer support, email, security, and cloud services.
  • Advertising and marketing providers, where permitted by applicable law.
  • Business partners and service providers who assist us in operating and improving our business.
  • Government authorities, regulators, law enforcement, or legal advisers where disclosure is required or permitted by law.

We only share information as reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

6. Shopify

Our online store is powered by Shopify. Shopify processes personal information in connection with providing its platform and services to us and our customers.

Information submitted through our website may be transmitted to or processed by Shopify and other service providers in different countries.

Shopify may also process information in connection with certain enhanced services and features. For more information about how Shopify handles personal information, please review the Shopify Privacy Policy⁠ and Shopify Privacy Controls⁠. 

7. Buy Now, Pay Later

If you choose to use a Buy Now, Pay Later payment option, your transaction may be processed by a third-party payment provider.

That provider may collect and process personal and financial information according to its own privacy policy and terms. We may receive information necessary to confirm and manage your order, payment status, refunds, or other transaction-related matters.

For example, Afterpay has its own privacy practices governing information it processes in connection with its services. 

8. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services.

If you choose to visit a third-party website, that website’s privacy policy and terms will apply. We are not responsible for the privacy, security, or practices of third-party websites that we do not control.

9. Marketing Communications

Where permitted by law, we may send promotional emails or other marketing communications about Elysi products, promotions, launches, or other offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still contact you regarding your orders, transactions, account, returns, refunds, or other non-promotional matters.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide Services.
  • Maintain business and financial records.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Prevent fraud and abuse.
  • Enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the reason it was collected.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request a copy of certain personal information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing or targeted advertising activities.

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, contact us using the information provided in the Contact Us section below. We may need to verify your identity before completing certain requests.

If you are located in the UK or European Economic Area, additional rights may apply under applicable data protection laws. Shopify also provides information and privacy tools relating to data it processes. 

13. Children’s Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

14. International Data Transfers

Because we use Shopify and other service providers, personal information may be processed, stored, or transferred outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:

Elysi Luggage LLC
Address: 1118 Kennebec Street, Oxon Hill, MD 20745, United States
Email: support@shopelysi.com
Phone: +1 (207) 449-8564
Website: www.shopelysi.com