Shipping policy

 

Effective Date: August 30, 2026

1. Overview

This Shipping Policy explains how Elysi Luggage LLC processes and delivers orders placed through shopelysi.com.

By placing an order with us, you agree to the shipping terms outlined below.

2. Order Processing

Order processing times may vary depending on the product.

Most orders are processed within approximately 3–5 business days, excluding weekends and holidays.

Some made-to-order or personalized products may require additional production time before shipment.

During high-volume periods, promotions, or holidays, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Shipping costs may vary based on factors such as:

  • Delivery destination
  • Product type
  • Package weight and dimensions
  • Shipping method selected
  • Fulfillment location

Where free shipping is offered, this will be clearly stated on the applicable product page, promotion, or during checkout.

4. Estimated Delivery Times

Estimated delivery times vary depending on the product, destination, and shipping carrier.

Typical estimates may include:

United States: approximately 3–7 business days after shipment

International Orders: approximately 7–21 business days after shipment

These are estimates only and are not guaranteed delivery dates.

Made-to-order products may have separate production times in addition to shipping time.

Delivery may also be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside our reasonable control.

5. Made-to-Order Products

Some Elysi products are made to order and may be fulfilled separately from other items in your order.

Because of this:

  • Items from the same order may arrive in separate packages
  • Packages may have different tracking numbers
  • Production and delivery times may vary by product
  • One item may arrive before another

You will receive tracking information as each eligible item is shipped.

6. International Shipping

Where international shipping is available, customers may be responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other charges imposed by local authorities

These charges are not included in the product or shipping price unless expressly stated otherwise.

Elysi Luggage LLC does not control customs charges or processing times.

International customers are responsible for understanding any import requirements applicable in their destination country.

7. Tracking Your Order

Once an eligible order ships, tracking information will be sent to the email address provided during checkout.

Please allow approximately 24–48 hours for tracking information to update after shipment.

Tracking availability and update frequency may vary by carrier.

8. Delayed or Lost Packages

Carrier delays can occasionally occur after an order has shipped.

If your tracking has not updated for an extended period or you believe a package may have been lost in transit, please contact us at support@shopelysi.com.

We will review the available tracking information and, where appropriate, assist with a carrier or fulfillment inquiry.

9. Packages Marked Delivered

If your tracking shows that a package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check with household members or neighbours
  • Check any designated safe delivery areas
  • Contact the shipping carrier where appropriate

If you still cannot locate the package, contact us at support@shopelysi.com so we can review the situation.

We will assist where reasonably possible, but delivery investigations and resolutions may depend on the shipping carrier.

10. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, contact us immediately at:

support@shopelysi.com

We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed after an order has entered production or shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was supplied by the customer.

11. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible at support@shopelysi.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging where relevant

We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.

12. Buy Now, Pay Later Orders

Orders paid using Afterpay or another Buy Now, Pay Later provider follow the same processing and shipping procedures as orders paid using other payment methods.

Your payment method does not change shipping eligibility, processing times, or delivery estimates.

13. Multiple Shipments

Because Elysi offers products that may be stocked, made to order, or fulfilled from different locations, an order containing multiple products may be shipped separately.

You will not necessarily receive every product in the same package.

Where tracking is available, separate tracking information may be provided for each shipment.

14. Contact Information

For shipping or delivery questions, please contact:

Elysi Luggage LLC
1118 Kennebec Street
Oxon Hill, MD 20745
United States

Email: support@shopelysi.com
Phone: +1 (207) 449-8564

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed