Terms of service

Elysi Luggage LLC – Terms & Conditions

Effective Date: August 30, 2026

1. Introduction

Welcome to Elysi Luggage LLC (“Elysi”, “Company”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your use of shopelysi.com, including browsing the website, creating an order, purchasing products, accessing digital products, and using any Buy Now, Pay Later payment options made available at checkout.

By accessing or purchasing through our website, you agree to these Terms. If you do not agree, please do not use the website or place an order.

2. Business Information

Business Name: Elysi Luggage LLC
Business Address: 1118 Kennebec Street, Oxon Hill, MD 20745, United States
Email: support@shopelysi.com
Phone: +1 (207) 449-8564

3. Products and Services

We aim to describe and display our products as accurately as possible. However, product colours, appearance, dimensions, or packaging may vary slightly from images shown on the website.

Some products are produced or fulfilled by trusted third-party production and fulfilment partners.

Made-to-order, personalised, and customised products may be subject to different return or cancellation conditions, as explained in our Return & Refund Policy.

We reserve the right to:

• Modify or discontinue products at any time
• Limit quantities available for purchase
• Correct pricing, description, inventory, or typographical errors
• Refuse or cancel an order where necessary, including in cases of suspected fraud, pricing errors, inventory issues, or other legitimate business reasons

If an order is cancelled after payment has been collected, the appropriate refund will be issued to the original payment method.

4. Pricing and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change without notice.

Customers are responsible for any applicable taxes, duties, customs charges, or other fees unless expressly stated otherwise.

Payment must be successfully authorised before an order can be processed.

5. Buy Now, Pay Later Payments

Where available, customers may choose a Buy Now, Pay Later payment provider, including services such as Afterpay.

Buy Now, Pay Later services are provided by independent third-party payment providers and are subject to their own:

• Eligibility requirements
• Payment schedules
• Fees
• Late-payment terms
• Privacy policies
• Terms and conditions

Elysi Luggage LLC does not determine whether a customer is approved for Buy Now, Pay Later services.

Customers remain responsible for complying with the payment provider’s terms and completing any payments owed to that provider.

Any approved refunds involving a Buy Now, Pay Later purchase will be processed through the original payment method and then handled by the payment provider according to its own procedures.

6. Orders

Submitting an order does not automatically guarantee acceptance.

We may contact you if additional information is required to process or verify your order.

You are responsible for ensuring that all information submitted during checkout, including your:

• Name
• Email address
• Shipping address
• Billing information
• Personalisation details

is accurate and complete.

We are not responsible for delays, failed deliveries, or production errors caused by incorrect information supplied by the customer.

7. Shipping and Delivery

Shipping estimates provided on the website are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on:

• Product type
• Production time
• Shipping destination
• Carrier delays
• Customs processing
• Weather
• Holidays
• Other circumstances outside our reasonable control

Please refer to our Shipping Policy for further details.

8. Returns, Refunds and Exchanges

Returns, refunds, damaged items, made-to-order products, personalised items, and exchanges are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the applicable return conditions for the product purchased.

9. Personalised and Made-to-Order Products

Some products are made specifically for the customer after an order is placed.

Customers are responsible for checking all names, initials, dates, spelling, sizing, colour selections, and other customisation details before submitting an order.

We are not responsible for customer-submitted spelling or personalisation errors.

Personalised and made-to-order products may not be eligible for change-of-mind returns or exchanges unless required by applicable law or the product arrives damaged, defective, or incorrectly produced.

10. Digital Products and Licence

Where digital products are offered, purchase grants the customer a limited, non-exclusive, non-transferable licence for personal use only, unless otherwise stated.

Digital products may not be:

• Resold
• Redistributed
• Shared publicly
• Uploaded for resale
• Copied for commercial distribution
• Given away as part of another product or service
• Altered and resold as the customer’s own work

All intellectual property rights remain with Elysi Luggage LLC or the applicable rights holder.

11. Intellectual Property

The Elysi name, branding, logos, website content, graphics, product designs, photography, written material, downloadable content, and other original materials are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, sell, licence, or commercially exploit our intellectual property without prior written permission.

12. User Conduct

You agree not to:

• Use the website for fraudulent or unlawful purposes
• Submit false or misleading information
• Interfere with the website or its security
• Attempt unauthorised access to accounts, systems, or customer information
• Introduce malware or harmful software
• Misuse payment services
• Copy or exploit website content without permission

We reserve the right to restrict access to the website where misuse is suspected.

13. Third-Party Services

Our website may use or integrate third-party services, including payment processors, shipping carriers, fulfilment providers, analytics providers, social media platforms, and Buy Now, Pay Later providers.

These services operate under their own terms and privacy policies.

Elysi Luggage LLC is not responsible for the independent actions, systems, policies, or availability of third-party services except where responsibility cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Elysi Luggage LLC will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or purchase of our products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights or remedies that cannot legally be waived under applicable consumer-protection law.

15. Disclaimer

We make reasonable efforts to keep the website accurate, secure, and available, but we do not guarantee uninterrupted or error-free access.

Product information, availability, pricing, and website content may occasionally contain errors or require correction.

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed in accordance with that policy.

17. Governing Law

These Terms are governed by the applicable laws of the State of Maryland, United States, without prejudice to any mandatory consumer protections that may apply based on the customer’s location.

Where legally permitted, disputes relating to these Terms or purchases from Elysi Luggage LLC will be handled in the appropriate courts located in Maryland.

18. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, website, services, policies, or legal requirements.

Updated Terms become effective when published on the website unless otherwise stated.

Your continued use of the website following an update constitutes acceptance of the revised Terms where permitted by law.

19. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Us

Questions regarding these Terms can be sent to:

Elysi Luggage LLC
1118 Kennebec Street
Oxon Hill, MD 20745
United States

Email: support@shopelysi.com
Phone: +1 (207) 449-8564

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed